Blog - Cocoroco

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.

Considering average handling time (AHT) to be a key performance indicator (KPI) is...

Even the best of us make mistakes. But in customer service, you don't have to make...

Science tells us anger is a primary emotion in response to blocked goals or unmet...

This is the story of Natasha, a customer support agent working from Sri Lanka. When did...

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Considering average handling time (AHT) to be a key performance indicator (KPI) is...

Even the best of us make mistakes. But in customer service, you don't have to make...

Science tells us anger is a primary emotion in response to blocked goals or unmet...

This is the story of Natasha, a customer support agent working from Sri Lanka. When did...

Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.

15 Mar 5 min read

As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?

15 Feb 4 min read

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.

08 Feb 6 min read

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?

01 Feb 5 min read