On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
Highlights
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How remote hiring customer support can help you focus on your business
Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
19 Aug
4 min read
Is it time to scale your multilingual customer support?
As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
19 Aug
4 min read
How’s hiring going?
There's currently an intense labor shortage. But what’s causing it?
11 Aug
4 min read
How to win the war for talent in customer service
The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
11 Aug
5 min read
Popular
Working from home with a baby? It’s easier than you think
Parenting isn’t easy, and parenting infants is twice as hard. Your little one has energy...
7 nifty tricks to improve your AHT
Lowering your average handling time (AHT) as a customer service agent can be...
The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
Popular
Working from home with a baby? It’s easier than you think
Parenting isn’t easy, and parenting infants is twice as hard. Your little one has energy...
7 nifty tricks to improve your AHT
Lowering your average handling time (AHT) as a customer service agent can be...
The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
The value of humans in customer service
With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
14 Jun
8 min read
Empower your customer service by going remote
There's one trick to delivering great customer service: you have to give customers what they want. But how can going remote help you do that?
10 Jun
8 min read
How does skills-based routing help customer service?
Skills-based routing is the quickest way to achieve customer service excellence. But what is it exactly, and why is it so good for business?
09 Jun
7 min read
5 ways to get the best out of your remote team
Remote customer service is on the rise. But how do you make sure your team is ready?
02 Jun
9 min read