prepare for seasonal peaks
Boost your customer service team with qualified agents during peak seasons.
WE’RE MORE THAN JUST TALK
companies using our platform
Ramp up for seasonal peaks
Find and hire agents that match your company’s needs. Agents are assessed, ready to be interviewed, and can join your customer service team within 14 days.
Our Seasonal solution supports you in scaling your customer service team during seasonal peaks. Whether for Christmas or seasonal promotions, you can ramp up or down to adapt to your business cycles.
Suitable for companies facing seasonality peaks
100% peak season coverage
Temporary hiring of 2-4 months
SHL-assessed customer service agents
Publish jobs for free
Suitable for companies facing seasonality peaks
100% peak season coverage
Temporary hiring of 2-4 months
SHL-assessed customer service agents
Publish jobs for free
international expansion
Flexibly strengthen your customer service team whenever you need it.
Ramp up your support operations for specific languages when entering a new country or for upcoming seasonal peaks. Our platform contains 30,000+ experienced customer service agents ready to help your team.
handle seasonal peaks
Prepare to support your customers when they need you the most.
Seasonality peaks are inevitable for most industries, and a readily prepared customer service team can keep your new customers happy. Cocoroco allows you to decide when — and for how long — you need agents to join your team.
boost your brand image
Boost your brand’s reputation with world-class customer service.
Happy customers leave happy reviews, and you want to avoid seeing your brand with one-star reviews. Make your customers love your brand even more by onboarding experienced agents onto your in-house team.
HOW WE HELPED
client results
The Situation
- Backlog of ~4,000 tickets
- Difficulty finding Dutch speakers in the Netherlands
- Need for 8 FTE Dutch and 4 FTE German agents
- Duration of 3 weeks
The Outcome
Found 14 eligible candidates to start working in 7 days
The Situation
- Backlog of ~2,000 tickets
- Difficulty finding Dutch and German-speaking agents locally
- Need for 5 FTE Dutch and 3 FTE German agents
- Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
The Situation
- Backlog of ~4,000 tickets
- Difficulty finding Dutch speakers in The Netherlands
- Need for 8 FTE Dutch and 4 FTE German agents
- Duration of 3 weeks
The Outcome
Found 14 eligible candidates to start working in 7 days
The Situation
- Backlog of ~2,000 tickets
- Difficulty finding Dutch and German-speaking agents locally
- Need for 5 FTE Dutch and 3 FTE German agents
- Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
The Situation
- Doubling size for the holiday period to 400+ agents in 18 languages
- Difficulty finding quality talent for scarce languages with local employment agencies
- Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 130 qualified candidates in 14 days and 42 agents onboarded in 1 month
The Situation
- Doubling size for the holiday period to 400+ agents in 18 languages
- Difficulty finding quality talent for scarce languages with local employment agencies
- Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
The Situation
- Entering the German market
- Required dedicated German customer service
- Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
The Situation
- Expanding service into new markets
- Difficulty finding support for specific languages
- Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
The Situation
- Entering the German market
- Required dedicated German customer service
- Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
The Situation
- Expanding service into new markets
- Difficulty finding support for specific languages
- Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
access our ready-to-interview talent pool
Book a demo to learn how Cocoroco can boost your customer service team during peak seasons.
COCOROCO
resources
Download the benefits of remote customer service whitepaper
Book a demo to see what Cocoroco can do for you
Watch our exclusive webinar all about remote hiring
COCOROCO
how it works
lightning-speed onboarding
Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.
flexibly scale your team
Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.
assessed worldwide agents
Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.
hassle-free hiring
Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.
lightning-speed onboarding
Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.
flexibly scale your team
Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.
assessed worldwide agents
Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.
hassle-free hiring
Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.