flexibly hire temporary CS agents
Ramp up your customer service team in days.
WE’RE MORE THAN JUST TALK
companies using our platform
Amplify your customer service operations.
Are your ticket backlogs getting extensive? Boost your customer service ops in days. All Cocoroco agents are SHL-assessed and ready to interview and onboard.
With our most flexible Burst solution, you only pay for the hours you need. Whether for a temporary project, a new product launch, or a backlog issue, you can swiftly onboard the extra support you need.
Suitable for companies that need to scale their team fast
Publish jobs for free
Add SHL-assessed agents to your in-house team
Super-fast hiring time (3-14 days)
Clear all backlogs (0-2 month temporary hiring)
Suitable for companies that need to scale their team fast
Publish jobs for free
Add SHL-assessed agents to your in-house team
Super-fast hiring time (3-14 days)
Clear all backlogs (0-2 month temporary hiring)
clear your backlog
Reduce your backlog so you can focus entirely on your business.
Clearing out your backlog means faster response and ticket resolution times, directly boosting customer satisfaction. Whether your ticket pile-up is caused by unexpected logistic errors or hiring delays, Cocoroco helps you find experienced agents who can start working on your backlog immediately.
support your product launch
Directly cover all possible issues when launching a new product.
Product launches raise customer service needs massively. Whether launching a new product or expanding to new markets, Cocoroco can help you find the agents you need for 24/7 coverage.
prepare for promotions
Temporarily ramp up your customer service team for promotional seasons.
Promotional events can boost your business and drive purchases. They can also flood even the largest customer service team. Cocoroco helps you scale your support team for all temporary and seasonal peaks.
HOW WE HELPED
client results
The Situation
- Backlog of ~4,000 tickets
- Difficulty finding Dutch speakers in the Netherlands
- Need for 8 FTE Dutch and 4 FTE German agents
- Duration of 3 weeks
The Outcome
Found 14 eligible candidates to start working in 7 days
The Situation
- Backlog of ~2,000 tickets
- Difficulty finding Dutch and German-speaking agents locally
- Need for 5 FTE Dutch and 3 FTE German agents
- Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
The Situation
- Backlog of ~4,000 tickets
- Difficulty finding Dutch speakers in The Netherlands
- Need for 8 FTE Dutch and 4 FTE German agents
- Duration of 3 weeks
The Outcome
Found 14 eligible candidates to start working in 7 days
The Situation
- Backlog of ~2,000 tickets
- Difficulty finding Dutch and German-speaking agents locally
- Need for 5 FTE Dutch and 3 FTE German agents
- Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
The Situation
- Doubling size for the holiday period to 400+ agents in 18 languages
- Difficulty finding quality talent for scarce languages with local employment agencies
- Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 130 qualified candidates in 14 days and 42 agents onboarded in 1 month
The Situation
- Doubling size for the holiday period to 400+ agents in 18 languages
- Difficulty finding quality talent for scarce languages with local employment agencies
- Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
The Situation
- Entering the German market
- Required dedicated German customer service
- Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
The Situation
- Expanding service into new markets
- Difficulty finding support for specific languages
- Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
The Situation
- Entering the German market
- Required dedicated German customer service
- Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
The Situation
- Expanding service into new markets
- Difficulty finding support for specific languages
- Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
WHAT WE OFFER – COCOROCO
our solutions
no up-front cost
Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
access our ready-to-interview talent pool
Book a demo to learn how Cocoroco can boost your customer service team in 3 days.
COCOROCO
resources
Download the benefits of remote customer service whitepaper
Book a demo to see what Cocoroco can do for you
Watch our exclusive webinar all about remote hiring
COCOROCO
how it works
lightning-speed onboarding
Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.
flexibly scale your team
Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.
assessed worldwide agents
Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.
hassle-free hiring
Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.
lightning-speed onboarding
Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.
flexibly scale your team
Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.
assessed worldwide agents
Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.
hassle-free hiring
Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay and we handle all contracts and payments — so you don’t have to.