31 Jan
9 min read
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COCOROCO
companies blog
Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May
5 min read
What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr
7 min read
The world of luxury watches is most often ruled by a few iconic brands, and this series of Rolex knock-offs has carved its mark. Among the long listing of high-profile features, the classical ...
23 Apr
1 min read
Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr
4 min read
As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
15 Feb
4 min read
Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
13 Jan
6 min read
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