companies blog

From call centre to customer support: a brief history

What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?

29 Apr 7 min read

Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?

19 Apr 4 min read

As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?

15 Feb 4 min read

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?

13 Jan 6 min read

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?

03 Jan 5 min read

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.

30 Dec 5 min read

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