Mastering seasonal workforce dynamics: A comprehensive strategy
In an era where customer demand fluctuates with the seasons and remote work is not just a trend but a staple, managing a seasonal workforce has become a critical skill for businesses.
08 Feb
5 min read
Highlights
No results found.
What are the tax implications of working remotely from another country?
If you’ve been wondering ‘How can I work remotely from another country?’ or ‘What are the tax implications of working abroad?’ this article is for you.
19 Dec
11 min read
The 2023 guide to call centre outsourcing vendors
Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec
12 min read
The top retail customer experience trends for 2023
Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
05 Dec
11 min read
How can chatbots improve customer service?
Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
28 Nov
9 min read
Call centre management best practices for 2023
If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
21 Nov
16 min read
Utilisation vs occupancy in customer service
Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov
8 min read
How CSAT score calculators win customer satisfaction
The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
07 Nov
11 min read
Outsourcing customer service: The pros and cons
Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
31 Oct
11 min read
How to succeed at remote performance management
Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
24 Oct
10 min read
Popular
9 proven strategies to effectively tackle CS staffing shortages
While the looming threat of a recession has yet to impact the job market, the global...
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding...
Multilingual Support: A Guide to Finding & Retaining Agents
Have you ever considered the importance of multilingual customer support agents in...
10 Customer Service Tactics for Fluctuating Demand
Fluctuating demand in customer service can be a significant challenge for businesses....
Popular
9 proven strategies to effectively tackle CS staffing shortages
While the looming threat of a recession has yet to impact the job market, the global...
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding...
Multilingual Support: A Guide to Finding & Retaining Agents
Have you ever considered the importance of multilingual customer support agents in...
10 Customer Service Tactics for Fluctuating Demand
Fluctuating demand in customer service can be a significant challenge for businesses....
On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
15 best customer experience books in 2023
In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan
18 min read
What is white glove customer service?
What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
23 Jan
10 min read
What types of questions can you ask a customer?
For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
16 Jan
10 min read