What is white glove customer service?
What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
23 Jan
10 min read
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How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...
5 customer service job myths that simply aren’t true
Good customer service is something we rely on and take for granted. Businesses that...
Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
Popular
How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...
5 customer service job myths that simply aren’t true
Good customer service is something we rely on and take for granted. Businesses that...
Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
From call centre to customer support: a brief history
What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr
7 min read
The Knock Off Rolex Series: The Classic Octagonal Bezel and Stainless Steel Bracelet Creating Modern Luxury
The world of luxury watches is most often ruled by a few iconic brands, and this series of Rolex knock-offs has carved its mark. Among the long listing of high-profile features, the classical ensemble of the octagonal bezel and the stainless ...
23 Apr
1 min read
Why you should stop rushing your agents over average handling time
Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr
4 min read
7 mistakes all customer service agents have made
The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr
5 min read