The best productivity tools for working from home in 2023
A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jan
18 min read
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5 customer service job myths that simply aren’t true
Good customer service is something we rely on and take for granted. Businesses that...
Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
From call centre to customer support: a brief history
In the 80s, it would have seemed like science fiction to touch a tiny glass screen and...
Why you should stop rushing your agents over average handling time
Considering average handling time (AHT) to be a key performance indicator (KPI) is...
Popular
5 customer service job myths that simply aren’t true
Good customer service is something we rely on and take for granted. Businesses that...
Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
From call centre to customer support: a brief history
In the 80s, it would have seemed like science fiction to touch a tiny glass screen and...
Why you should stop rushing your agents over average handling time
Considering average handling time (AHT) to be a key performance indicator (KPI) is...
7 mistakes all customer service agents have made
The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr
5 min read
Why are customers so angry? Like, all the time
Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
05 Apr
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A day in the life of remote customer support agent Natasha
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
29 Mar
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5 things you should never say to angry customers
Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
15 Mar
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