by mosadmin | Aug 8, 2022 | Candidates
You might ask, is customer support a career choice to make in your pursuit of professional success? Well, here’s what Jennifer Aniston, Jerry Seinfeld, Johnny Depp, Nicki Minaj, and Vin Diesel all have in common: each of them worked in call centre support before they...
by mosadmin | Aug 1, 2022 | Candidates
Coronavirus may have stopped rocking the world to its foundations (at last) but some pandemic-induced lifestyle changes are sticking around for the long haul. Like remote working for instance. Since the rush to work from home overturned traditional office life, many...
by mosadmin | Jul 18, 2022 | Candidates
Whether you’re just starting as a customer service representative or looking to grow in the customer service industry, a reputed certification course can open many doors. In today’s competitive business market, customer experience is everything. Customers don’t stay...
by mosadmin | Jun 27, 2022 | Candidates
Parenting isn’t easy, and parenting infants is twice as hard. Your little one has energy levels that would intimidate professional athletes. So how can you focus on work when your baby demands your attention? Remote jobs make it easier, and if planned right, there are...
by mosadmin | Jun 24, 2022 | Candidates
Lowering your average handling time (AHT) as a customer service agent can be challenging. Some customers take a long time to get to the point. Others can’t describe their issue clearly in chat. Some need to vent. Then you have the types of customers that leave such...
by mosadmin | Jun 21, 2022 | Candidates
Charming people can easily navigate the labyrinths of workplace politics, but being a smooth talker is just the tip of the iceberg. You need complex and specific social skills such as emotional intelligence, good communication, and conflict management to influence and...
