How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

If you’re a service agent, your customer satisfaction (CSAT) score can make you. It measures how happy customers are with your support. CSAT is determined by the unique quality of service you alone can bring to the job. High CSAT scores can influence how a...
7 mistakes all customer service agents have made

7 mistakes all customer service agents have made

Even the best of us make mistakes. But in customer service, you don’t have to make mistakes to learn from them. If you’re smart, you can get some preemptive learning in. There are several common bloopers agents make on the job, whether new or veteran. By...
Why are customers so angry? Like, all the time

Why are customers so angry? Like, all the time

Science tells us anger is a primary emotion in response to blocked goals or unmet expectations. Anger is a normal, healthy reaction to anything frustrating. Unless you’ve been studying meditation for decades, everyone gets angry from time to time. For instance,...