by mosadmin | May 31, 2022 | Candidates
Across industries, people who can communicate well, maintain a positive attitude, and solve problems are those employers rely on. If any of these skills come naturally to you, customer service experience will sharpen them further. If not, you’ll develop them and...
by mosadmin | May 24, 2022 | Candidates
What’s the big deal about first contact resolution? Why are companies so focused on it? And how does it affect your work as a remote customer service representative? We all have better things to do than open live chats time and time again. Even with nothing else...
by mosadmin | May 12, 2022 | Candidates
If you’re a service agent, your customer satisfaction (CSAT) score can make you. It measures how happy customers are with your support. CSAT is determined by the unique quality of service you alone can bring to the job. High CSAT scores can influence how a...
by mosadmin | May 10, 2022 | Candidates
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright scholar, or paying your way, moving to a foreign country will introduce you to new experiences. Be they adapting to a different culture, trying out exotic food, making friends, or...
by mosadmin | May 5, 2022 | Candidates
Good customer service is something we rely on and take for granted. Businesses that don’t satisfy consumer needs with quality customer support risk losing them to more competent competitors. As the expert link between a business and its customers, customer service...
by mosadmin | Apr 12, 2022 | Candidates
Even the best of us make mistakes. But in customer service, you don’t have to make mistakes to learn from them. If you’re smart, you can get some preemptive learning in. There are several common bloopers agents make on the job, whether new or veteran. By...
