10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

Coronavirus may have stopped rocking the world to its foundations (at last) but some pandemic-induced lifestyle changes are sticking around for the long haul. Like remote working for instance. Since the rush to work from home overturned traditional office life, many...
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Lowering your average handling time (AHT) as a customer service agent can be challenging. Some customers take a long time to get to the point. Others can’t describe their issue clearly in chat. Some need to vent. Then you have the types of customers that leave such...