by Em Burfitt | Mar 14, 2023 | Companies
While the looming threat of a recession has yet to impact the job market, the global economy continues to rebound from the pandemic. However, businesses are encountering a fresh hurdle in the scarcity of proficient and knowledgeable multilingual customer service...
by Em Burfitt | Feb 28, 2023 | Companies
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin? Great customer service is the key to a successful business. But did you know that...
by Noha Darwish | Feb 21, 2023 | Companies, Highlights company page
Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
by Noha Darwish | Feb 7, 2023 | Highlights blog homepage, Highlights company page
Fluctuating demand in customer service can be a significant challenge for businesses. Adapting to changing demands is crucial for companies to optimise customer satisfaction and stay competitive, whether due to seasonal fluctuations, promotions and special events, or...
by Noha Darwish | Jan 31, 2023 | Companies, Highlights company page
Contact centres sit at the heart of every customer-centric business. They’re often the first interaction point for potential new prospects and determining how existing clients experience your brand. But how is on-demand customer service transforming the way we...
by mosadmin | Jan 25, 2023 | Companies
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph Pine II and James H. Gilmore. In the Experience Economy, businesses that successfully sell memorable experiences to customers will thrive over ones that don’t. So if you aren’t...