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Outsourcing vs remote staffing: what’s best for you?

Outsourcing vs remote staffing: what’s best for you?

by Cocoroco | Feb 15, 2022 | Companies, Highlights company page

“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance  or actively engaging...
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

by Cocoroco | Jan 13, 2022 | Companies, Highlights company page

Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks.  Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

by Cocoroco | Dec 23, 2021 | Companies, Highlights company page

To win the war for talent in remote customer service, you need skilled agents on your side.  ❗Remember: your customer support talent represents your brand. Hiring poor agents can damage your reputation and bottom line.  Hiring high-quality talent, on the other hand,...
How going remote with your customer support will help you grow

How going remote with your customer support will help you grow

by mosadmin | Aug 19, 2021 | Companies, Highlights company page

Growth can be challenging, even when the world hasn’t experienced a year-long crisis. Businesses looking to expand often feel they have to battle talent to support their customer base as they strive for their growth goals – but remote work can be the answer to a...
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