The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
Fluctuating demand in customer service can be a significant challenge for businesses. Adapting to changing demands is crucial for companies to optimise customer satisfaction and stay competitive, whether due to seasonal fluctuations, promotions and special events, or...
Contact centres sit at the heart of every customer-centric business. They’re often the first interaction point for potential new prospects and determining how existing clients experience your brand. But how is on-demand customer service transforming the way we...
“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance or actively engaging...
Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks. Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
