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6 ecommerce customer experience trends for 2023

6 ecommerce customer experience trends for 2023

Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
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03 Oct 13 min read

Highlights

7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
13 Jan 6 min read
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

Are you hiring the right talent for your customer support team? The latest research on ...
23 Dec 6 min read
How going remote with your customer support will help you grow

How going remote with your customer support will help you grow

In a world of Silicon Valley startups, growth is hard. But taking your customer experience ...
19 Aug 4 min read
The difference between contact centre and call centre deliverables in customer service

The difference between contact centre and call centre deliverables in customer service

What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
19 Sep 10 min read
The guide to scaling customer support at every business level

The guide to scaling customer support at every business level

If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
12 Sep 14 min read
The management checklist for transitioning to remote work

The management checklist for transitioning to remote work

As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep 13 min read
What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug 12 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug 16 min read
15 best customer experience books in 2022

15 best customer experience books in 2022

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2022 can teach you how.
25 Jul 18 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul 13 min read
How to provide exceptional customer service: strategies + examples

How to provide exceptional customer service: strategies + examples

We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
17 Jun 9 min read
The value of humans in customer service

The value of humans in customer service

With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
14 Jun 8 min read

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What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug 12 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug 16 min read
15 best customer experience books in 2022

15 best customer experience books in 2022

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2022 can teach you how.
25 Jul 18 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul 13 min read