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Expert tips for identifying and hiring top customer service talent

Expert tips for identifying and hiring top customer service talent

by Safak | Apr 14, 2023 | Companies, Highlights blog homepage, Highlights company page

The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
Multilingual Support: A Guide to Finding & Retaining Agents

Multilingual Support: A Guide to Finding & Retaining Agents

by Noha Darwish | Feb 21, 2023 | Companies, Highlights company page

Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
10 Customer Service Tactics for Fluctuating Demand

10 Customer Service Tactics for Fluctuating Demand

by Noha Darwish | Feb 7, 2023 | Companies, Highlights company page

Fluctuating demand in customer service can be a significant challenge for businesses. Adapting to changing demands is crucial for companies to optimise customer satisfaction and stay competitive, whether due to seasonal fluctuations, promotions and special events, or...
On-Demand Customer Service: Proven Strategies for Success

On-Demand Customer Service: Proven Strategies for Success

by Noha Darwish | Jan 31, 2023 | Companies, Highlights company page

Contact centres sit at the heart of every customer-centric business. They’re often the first interaction point for potential new prospects and determining how existing clients experience your brand. But how is on-demand customer service transforming the way we...
Outsourcing vs remote staffing: what’s best for you?

Outsourcing vs remote staffing: what’s best for you?

by mosadmin | Feb 15, 2022 | Companies, Highlights company page

“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance  or actively engaging...
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

by mosadmin | Jan 13, 2022 | Companies, Highlights company page

Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks.  Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
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