by wouter | Feb 8, 2024 | Highlights blog homepage, Highlights company page
The recent webinar hosted by Cocoroco.com, Temper, and Deel brought this topic into sharp focus, offering a wealth of insights on how to navigate the challenges and opportunities presented by seasonal staffing. This guide delves deeper into the strategies discussed,...
by Mikayla Karayiannis | Jun 1, 2023 | Highlights company page
Fluctuating customer service demands during seasonal peaks can significantly impact your business, especially if you aren’t adequately prepared to handle the increased call and ticket volume. Customer frustration and negative brand perception are significant...
by Safak | Apr 14, 2023 | Highlights company page
The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
by Noha Darwish | Feb 21, 2023 | Companies, Highlights company page
Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
by Noha Darwish | Feb 7, 2023 | Highlights blog homepage, Highlights company page
Fluctuating demand in customer service can be a significant challenge for businesses. Adapting to changing demands is crucial for companies to optimise customer satisfaction and stay competitive, whether due to seasonal fluctuations, promotions and special events, or...
by Noha Darwish | Jan 31, 2023 | Companies, Highlights company page
Contact centres sit at the heart of every customer-centric business. They’re often the first interaction point for potential new prospects and determining how existing clients experience your brand. But how is on-demand customer service transforming the way we...