“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance or actively engaging...
Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks. Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
To win the war for talent in remote customer service, you need skilled agents on your side. ❗Remember: your customer support talent represents your brand. Hiring poor agents can damage your reputation and bottom line. Hiring high-quality talent, on the other hand,...
Growth can be challenging, even when the world hasn’t experienced a year-long crisis. Businesses looking to expand often feel they have to battle talent to support their customer base as they strive for their growth goals – but remote work can be the answer to a...
