by Gerwin | Jan 23, 2023 | Companies
White gloves have always represented the best of the best. Traditionally worn by royalty, white gloves once indicated privilege. But how did white gloves come into use outside of nobility, and what is white glove customer service? What is white glove customer service?...
by Gerwin | Jan 16, 2023 | Companies
What questions can you ask a customer to strengthen your existing relationships and attract new customers? And is asking questions an effective strategy for increasing retention and loyalty? Of course, it is. Asking the right questions shows customers you care about...
by mosadmin | Dec 12, 2022 | Companies
However large or small your business, customers are your top priority. Diligent support increases customer retention and loyalty, key drivers for profit and growth. But for small businesses, providing expert customer service can be challenging with limited resources....
by mosadmin | Dec 5, 2022 | Companies
As ecommerce continues to soar, customer experience (CX) is now at the forefront of digitisation. As a result, how your customer experience in retail appeals to the online consumer significantly impacts your bottom line. The steep incline in e-shopping during the...
by mosadmin | Nov 28, 2022 | Companies
We’re in an era of speed, from instant messaging and same-day deliveries to online booking. But, unfortunately, everything that isn’t available right now is too late for many of us—and customers are no exception. Modern-day consumers are inclined to look...
by mosadmin | Nov 21, 2022 | Companies
Improving call centre performance isn’t a one-time challenge. Customer experience is a perennial micro-climate of change, adaptation, and flexibility, call centre improvement ideas are a vital and ongoing service process. They let you adapt responsively to modern...
