Call centre management best practices for 2023

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
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How’s hiring going?

Huzzah! The job market is finally showing signs of post-pandemic recovery. Surely that...

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How to win the war for talent in customer service

How to win the war for talent in customer service

The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
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