by mosadmin | Nov 28, 2022 | Companies
We’re in an era of speed, from instant messaging and same-day deliveries to online booking. But, unfortunately, everything that isn’t available right now is too late for many of us—and customers are no exception. Modern-day consumers are inclined to look...
by mosadmin | Nov 21, 2022 | Companies
Improving call centre performance isn’t a one-time challenge. Customer experience is a perennial micro-climate of change, adaptation, and flexibility, call centre improvement ideas are a vital and ongoing service process. They let you adapt responsively to modern...
by mosadmin | Nov 14, 2022 | Companies
Whether your customer service operation is in-house, business process outsourcing (BPO) unit, or in a contact centre, the end goal is always the same: offering customers expert support quickly. A goal you can meet by monitoring your call centre utilisation vs...
by mosadmin | Nov 7, 2022 | Companies
Every business needs to know how its products and services are being received in the market. A good indicator is the number of satisfied customers your business generates. However, customer satisfaction (CSAT) itself is an abstract concept. So how do you measure it?...
by mosadmin | Oct 31, 2022 | Companies
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by mosadmin | Oct 24, 2022 | Companies
One certainty has emerged unequivocally for businesses worldwide. After months of unpredictability following the pandemic, there’s an urgent need for effective remote performance management strategies for organisations across the board. A significant percentage of the...
