by mosadmin | Oct 3, 2022 | Companies
In a world full of online shoppers, staying ahead of the leading ecommerce customer experience trends each year can help your business stand out from competitors. But what customer experience strategy should ecommerce businesses follow in today’s crowded marketplace?...
by mosadmin | Sep 19, 2022 | Companies
Excellent customer service helps you grow in the best way possible by delivering customer satisfaction. It increases your profits as happy customers are more likely to purchase with you again. (Forbes estimates the probability of selling to existing customers lies at...
by mosadmin | Sep 12, 2022 | Companies
Whether you’re a startup, scale-up, or an established business, you need to consider scaling customer support (CS). Providing great customer service is fundamental to your overall customer experience (CX) as it boosts customer satisfaction (CSAT) and loyalty while...
by mosadmin | Sep 5, 2022 | Companies
The world of work as we’ve known it has changed. Many traditional office environments are transitioning to remote work as more businesses see the value in global recruitment, cloud offices, and resource savings. With Twitter, Google, Adobe, Microsoft, and Facebook...
by mosadmin | Aug 22, 2022 | Companies
Customer service is the lifeblood of a company. As a rule, dissatisfied customers can decrease revenue, erode profits, and damage your brand. Organisations that want to keep their customer support process relevant and timely are constantly looking for new ways to...
by mosadmin | Aug 15, 2022 | Companies
For big businesses—and even niche industries—call centres are the way to handle inbound customer queries and attempt to resolve them. There are many reasons for this, but call centre services for small businesses, startups, or scale-ups may not rely on a typical...
