by wouter | Jan 31, 2023 | Companies, Highlights company page
Contact centres sit at the heart of every customer-centric business. They’re often the first interaction point for potential new prospects and determining how existing clients experience your brand. But how is on-demand customer service transforming the way we...
by mosadmin | Jan 25, 2023 | Companies
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph Pine II and James H. Gilmore. In the Experience Economy, businesses that successfully sell memorable experiences to customers will thrive over ones that don’t. So if you aren’t...
by Gerwin | Jan 23, 2023 | Companies
White gloves have always represented the best of the best. Traditionally worn by royalty, white gloves once indicated privilege. But how did white gloves come into use outside of nobility, and what is white glove customer service? What is white glove customer service?...
by Gerwin | Jan 16, 2023 | Companies
What questions can you ask a customer to strengthen your existing relationships and attract new customers? And is asking questions an effective strategy for increasing retention and loyalty? Of course, it is. Asking the right questions shows customers you care about...
by mosadmin | Dec 12, 2022 | Companies
However large or small your business, customers are your top priority. Diligent support increases customer retention and loyalty, key drivers for profit and growth. But for small businesses, providing expert customer service can be challenging with limited resources....
by mosadmin | Dec 5, 2022 | Companies
As ecommerce continues to soar, customer experience (CX) is now at the forefront of digitisation. As a result, how your customer experience in retail appeals to the online consumer significantly impacts your bottom line. The steep incline in e-shopping during the...
