by mosadmin | Nov 14, 2022 | Companies
Whether your customer service operation is in-house, business process outsourcing (BPO) unit, or in a contact centre, the end goal is always the same: offering customers expert support quickly. A goal you can meet by monitoring your call centre utilisation vs...
by mosadmin | Nov 7, 2022 | Companies
Every business needs to know how its products and services are being received in the market. A good indicator is the number of satisfied customers your business generates. However, customer satisfaction (CSAT) itself is an abstract concept. So how do you measure it?...
by mosadmin | Oct 31, 2022 | Companies
Consumers should be the lifeblood of your business. You should look after them at every step of your sales funnel. Customer service is central to this, so much of your resources should go there. Luckily, you don’t need a huge customer service department onsite...
by mosadmin | Oct 24, 2022 | Companies
One certainty has emerged unequivocally for businesses worldwide. After months of unpredictability following the pandemic, there’s an urgent need for effective remote performance management strategies for organisations across the board. A significant percentage of the...
by mosadmin | Oct 17, 2022 | Companies
Remote working is the new normal for many businesses and workers across the globe. Gartner estimates remote workers account for at least 53% of the workforce in the U.S. and 52% across Europe and the U.K. this year. This is after accounting for variations in remote...
by mosadmin | Oct 10, 2022 | Companies
Numbers are unique to humanity. We use them to gauge, order, calculate, structure, plan, develop, and make sense of the world. So to assess a quality concept like customer experience (CX), you need precise numbers like key performance indicators (KPIs) to measure it....
