by | Apr 14, 2023 | Highlights company page
The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
by | Apr 5, 2023 | Companies
With a looming economic downturn and increasing living costs, businesses have been scrambling to find ways to cut costs and improve efficiency. Customer service extends beyond meeting your customers where they are in the buyers’ journey. It now includes...
by wouter | Mar 14, 2023 | Companies
While the looming threat of a recession has yet to impact the job market, the global economy continues to rebound from the pandemic. However, businesses are encountering a fresh hurdle in the scarcity of proficient and knowledgeable multilingual customer service...
by wouter | Feb 28, 2023 | Companies
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin? Great customer service is the key to a successful business. But did you know that...
by wouter | Feb 21, 2023 | Companies, Highlights company page
Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
by wouter | Feb 7, 2023 | Highlights blog homepage, Highlights company page
Fluctuating demand in customer service can be a significant challenge for businesses. Adapting to changing demands is crucial for companies to optimise customer satisfaction and stay competitive, whether due to seasonal fluctuations, promotions and special events, or...
