by mosadmin | Apr 5, 2022 | Candidates
Science tells us anger is a primary emotion in response to blocked goals or unmet expectations. Anger is a normal, healthy reaction to anything frustrating. Unless you’ve been studying meditation for decades, everyone gets angry from time to time. For instance,...
by mosadmin | Mar 29, 2022 | Candidates, Highlights blog homepage
This is the story of Natasha, a customer support agent working from Sri Lanka. When did you become a customer support agent, and why? In the spring of 2021, I became a remote customer support agent. Before that, I was a photographer with no assignments coming in,...
by mosadmin | Mar 15, 2022 | Candidates
Dealing with a dissatisfied customer can feel like being caught in a full-blown thunderstorm. But how can you calm them down? Well, as a customer support agent, you have the power to turn a bad mood around. Why are customers so angry? Put yourself in their shoes....
by mosadmin | Feb 8, 2022 | Candidates
So, you’ve got the remote position you’ve been angling for and you’re all set to work. Whoopee! Now you have time to read ‘War and Peace’, master sourdough starters, and trim your houseplants instead of commuting. Right? Or … Now you can work from...
by mosadmin | Feb 1, 2022 | Candidates
Have you always envied smooth talkers? You know. The silver-tongued folk who can sell sawdust to lumber mills? Everyone adores them. Their extraversion is mesmerising and they make even boring office parties better. Well, anyone can brush up their social charisma by...
by mosadmin | Jan 25, 2022 | Candidates, Highlights candidate page
If you’re a quick thinker who enjoys problem-solving and helping others, you’re probably a perfect fit for customer support work. But you may have some questions before you explore jobs in the industry. Like — what kind of work is customer service? What...
