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Listening with intent to understand can help you grow

Listening with intent to understand can help you grow

What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
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26 Sep 12 min read

Highlights

What exactly does a customer service agent do?

What exactly does a customer service agent do?

Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can ...
25 Jan 10 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
18 Jan 4 min read
How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s ...
04 Nov 5 min read
Wondering how to do call centre work from home?

Wondering how to do call centre work from home?

Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug 10 min read
Is customer service a career for professional growth?

Is customer service a career for professional growth?

Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug 16 min read
10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug 13 min read
Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul 11 min read
The best productivity tools for working from home in 2022

The best productivity tools for working from home in 2022

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jul 18 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun 15 min read
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
24 Jun 5 min read
The 4 social skills you’ll perfect with customer service

The 4 social skills you’ll perfect with customer service

Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
21 Jun 5 min read
How customer service skills can help boost your career

How customer service skills can help boost your career

Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
31 May 7 min read

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Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul 11 min read
The best productivity tools for working from home in 2022

The best productivity tools for working from home in 2022

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jul 18 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun 15 min read
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
24 Jun 5 min read