by mosadmin | Jan 18, 2022 | Candidates, Highlights blog homepage, Highlights candidate page
Richard Branson said, “There are few things more important than good old-fashioned, one-on-one, ‘How can I help you today?’ customer service.” And who can offer better advice than the chair of the internationally-renowned Virgin Group? To test his staff, Branson once...
by mosadmin | Dec 27, 2021 | Candidates
There’s a lot riding on how you introduce yourself in a remote customer service job interview. Making a great impression at the start helps you surf on a wave of good vibes till the interview is done. Think of your interviewer as a customer. Establishing a healthy...
by mosadmin | Dec 20, 2021 | Candidates
Picture Godzilla stomping across the skyline of Tokyo. That’s AI disrupting the workplace lately. Jobs are disappearing as automation tackles them faster and cheaper than humans can. More than one-third of the skills necessary to thrive in a job today are projected to...
by mosadmin | Dec 9, 2021 | Candidates
The rise of the unpredictable customer means you can’t be sure what mood they’re in when you take that call. Chances are, it may not be a pleasant one. In a consumer survey by Aspect, one-third of respondents said they’d rather clean a toilet than contact customer...
by mosadmin | Dec 6, 2021 | Candidates
When the pandemic started—panic aside—introverts worldwide rejoiced. They could finally work from home (WFH) alone. But, after a while, even the most solitary experienced feelings of isolation. With fewer opportunities for social meetups and the enforced solitude of a...
by mosadmin | Dec 2, 2021 | Candidates
“Our prime purpose in this life is to help others,” says his Holiness, the Dalai Lama. Any customer who complains is a gift and your chance to shine as a customer service agent. Appease their grievance, and 70% will purchase again. Handling grumpy customers takes...
