candidates blog

Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?

Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?

Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?

The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?