by mosadmin | Jun 10, 2022 | Companies
In a digital-first world, maybe it’s time to let go of the lingering desire for a brick-and-mortar office. The need might come more from habit than necessity. Going remote with customer service has a number of benefits. But how is it a great choice for you? Remote...
by mosadmin | Jun 9, 2022 | Companies
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service operation. And, going remote is the first key facilitator. For good routing, you need agents with specialised skills. Remote hiring opens up the whole world as a talent...
by mosadmin | Jun 2, 2022 | Companies
Going fully remote is a relatively new concept, especially for customer service. So even if you’re interested in making your support team remote, you may still have some reservations. That’s why we’d like to address your concerns with some facts and best...
by mosadmin | May 27, 2022 | Companies
Remote customer service has its own special lingo. You could be a master of the industry or a greenhorn agent still learning the ropes and still have no clue what some abbreviations mean. If you’re in customer service, you should be able to speak remote customer...
by mosadmin | May 19, 2022 | Companies
First contact resolution is the watchword for modern customer service. Once known as first call resolution, it has evolved alongside customer support to cover all channels from live chat to email. No matter how you approach FCR, every customer depends on it. After...
by mosadmin | May 17, 2022 | Companies
We’ve all had to call customer support at some point in life. And however simple or complex the problem, we want a speedy solution. Is there anything more tedious than having to call back repeatedly to fix stuff that shouldn’t be broken in the first place? We...
