by mosadmin | Jul 4, 2022 | Companies
Many companies are now transforming into a work-from-home system; from Twitter and Slack to Microsoft, people finally realise the potential of remote work. And this list will only get bigger when exploring hybrid solutions or full-time remote positions. Vox predicts...
by mosadmin | Jun 17, 2022 | Companies
Being good at customer support isn’t an industrial secret. Being reachable to customers, taking accountability for issues, and solving problems fast should always be your core goals. However, this is also the standard behaviour people expect from customer service and...
by mosadmin | Jun 14, 2022 | Companies
There’s a lot of buzz about new-fangled technology in customer support. In even the most casual reading, exciting terms like sentiment analysis, machine learning, and conversational AI are everywhere. There are concerns aplenty when it comes to the rise of AI....
by mosadmin | Jun 10, 2022 | Companies
In a digital-first world, maybe it’s time to let go of the lingering desire for a brick-and-mortar office. The need might come more from habit than necessity. Going remote with customer service has a number of benefits. But how is it a great choice for you? Remote...
by mosadmin | Jun 9, 2022 | Companies
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service operation. And, going remote is the first key facilitator. For good routing, you need agents with specialised skills. Remote hiring opens up the whole world as a talent...
by mosadmin | Jun 2, 2022 | Companies
Going fully remote is a relatively new concept, especially for customer service. So even if you’re interested in making your support team remote, you may still have some reservations. That’s why we’d like to address your concerns with some facts and best...
