by mosadmin | Feb 15, 2022 | Companies, Highlights company page
“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance or actively engaging...
by mosadmin | Jan 13, 2022 | Companies, Highlights company page
Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks. Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
by mosadmin | Jan 3, 2022 | Companies
Whether the holidays are coming or are months away, customer spikes are inevitable. They’re why you see Christmas gifts in stores in September and BBQs in February. It’s never too early to start preparing. Holidays are a crucial time of year for brands. They can win...
by mosadmin | Dec 30, 2021 | Companies
Plenty of companies experienced problems onboarding remote workers during the pandemic. Without a physical office in which to welcome new hires, a host of logistical problems arose. One of the biggest was integrating new employees into existing teams. For recruiters...
by mosadmin | Dec 23, 2021 | Companies, Highlights company page
To win the war for talent in remote customer service, you need skilled agents on your side. ❗Remember: your customer support talent represents your brand. Hiring poor agents can damage your reputation and bottom line. Hiring high-quality talent, on the other hand,...
by mosadmin | Dec 16, 2021 | Companies
Traditional recruitment methods for customer support are passé. The internet makes it easy to connect to anyone, anywhere in the world. So, why let geography limit you from finding and nurturing great talent? The benefits of remote work for companies and employees are...
