Is it time to scale your multilingual customer support?

Is it time to scale your multilingual customer support?

The World Wide Web isn’t as global as it sounds. And, as the demand for localization grows, a lot of brands are missing out on target groups. Why? Because they only cater to English speakers. We get it. It’s easy to rely on English. After all, we are a Dutch company...
How’s hiring going?

How’s hiring going?

Huzzah! The job market is finally showing signs of post-pandemic recovery. Surely that means recruiting is about to get a whole lot easier. Right? Wrong. The global worker shortage is about more than the pandemic. Pundits are fretting that it could be permanent,...
How to win the war for talent in customer service

How to win the war for talent in customer service

As recruiters, you’ve likely heard the phrase ‘war for talent’ more times than you can count. It’s a term coined over 20 years ago to describe the increasingly competitive environment for recruiting and retaining talented employees. Today, the concept is more relevant...