How to attract high-quality talent to your company

How to attract high-quality talent to your company

Customer service can feel like a thankless job. Most agents have dealt with their fair share of negativity. From mild dissatisfaction to fraying tempers, they get it all. And they’re certainly not given the credit they deserve. Because of that, high-quality candidates...
Is it time to scale your multilingual customer support?

Is it time to scale your multilingual customer support?

The World Wide Web isn’t as global as it sounds. And, as the demand for localization grows, a lot of brands are missing out on target groups. Why? Because they only cater to English speakers. We get it. It’s easy to rely on English. After all, we are a Dutch company...
How’s hiring going?

How’s hiring going?

Huzzah! The job market is finally showing signs of post-pandemic recovery. Surely that means recruiting is about to get a whole lot easier. Right? Wrong. The global worker shortage is about more than the pandemic. Pundits are fretting that it could be permanent,...