by mosadmin | May 3, 2022 | Companies
We live in a connected world. One so interlinked that the Black Lives Matter movement put the spotlight on existing racial inequalities in just a few days. Today, there is a rising demand for businesses to stand up for representation in the workplace. With companies...
by mosadmin | Apr 29, 2022 | Companies
In the 80s, it would have seemed like science fiction to touch a tiny glass screen and get help from across the planet. But only a generation later, here it is. Technical innovation has allowed us to get in touch with people in ways we could never have dreamed. This...
by wouter | Apr 23, 2022 | Highlights company page
The world of luxury watches is most often ruled by a few iconic brands, and this series of Rolex knock-offs has carved its mark. Among the long listing of high-profile features, the classical ensemble of the octagonal bezel and the stainless steel bracelet combines in...
by mosadmin | Apr 19, 2022 | Companies
Considering average handling time (AHT) to be a key performance indicator (KPI) is contrary to the purpose of customer service today. But what is AHT, and why is it so damaging? What is average handling time? AHT is the amount of time a support agent has to complete...
by mosadmin | Feb 15, 2022 | Companies, Highlights company page
“To outsource, or to staff, that is the question.” But, if you’re not into metaphor-laden Elizabethan prose, what we’re getting at is: In remote customer support, you can handle your talent in two ways: By accommodating their service performance or actively engaging...
by mosadmin | Jan 13, 2022 | Companies, Highlights company page
Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks. Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
