by wouter | Aug 20, 2024 | Companies, Highlights company page
In the dynamic and fast-paced world of e-commerce, delivering exceptional customer support isn’t just a value-add—it’s a critical component of success. As the industry continues to grow and evolve, so do customer expectations, particularly during peak...
by wouter | Aug 13, 2024 | Companies, Highlights company page
In a world where borders are increasingly blurred by technology, the traditional job market is ripe for disruption. At Cocoroco.com, we’re at the forefront of this revolution, transforming the world into a vast, interconnected talent pool. Our mission? To make...
by wouter | Feb 8, 2024 | Highlights blog homepage, Highlights company page
The recent webinar hosted by Cocoroco.com, Temper, and Deel brought this topic into sharp focus, offering a wealth of insights on how to navigate the challenges and opportunities presented by seasonal staffing. This guide delves deeper into the strategies discussed,...
by wouter | Jun 1, 2023 | Highlights company page
Fluctuating customer service demands during seasonal peaks can significantly impact your business, especially if you aren’t adequately prepared to handle the increased call and ticket volume. Customer frustration and negative brand perception are significant...
by wouter | May 9, 2023 | Companies
Whether it’s managing an influx of customer inquiries or resolving complicated issues, customer service teams face numerous obstacles that require quick thinking and effective communication. When facing fluctuating demands in customer service, these challenges...
by wouter | Apr 28, 2023 | Companies
For businesses anticipating a seasonal peak, it may be time to expand your customer service team to ensure your customers continue to receive the best possible experience. However, the hiring process can be lengthy and challenging, taking up valuable time and...
