by wouter | Aug 20, 2024 | Companies, Highlights company page
In the dynamic and fast-paced world of e-commerce, delivering exceptional customer support isn’t just a value-add—it’s a critical component of success. As the industry continues to grow and evolve, so do customer expectations, particularly during peak...
by wouter | Aug 13, 2024 | Companies, Highlights company page
In a world where borders are increasingly blurred by technology, the traditional job market is ripe for disruption. At Cocoroco.com, we’re at the forefront of this revolution, transforming the world into a vast, interconnected talent pool. Our mission? To make...
by wouter | Feb 8, 2024 | Highlights blog homepage, Highlights company page
The recent webinar hosted by Cocoroco.com, Temper, and Deel brought this topic into sharp focus, offering a wealth of insights on how to navigate the challenges and opportunities presented by seasonal staffing. This guide delves deeper into the strategies discussed,...
by wouter | Jun 1, 2023 | Highlights company page
Fluctuating customer service demands during seasonal peaks can significantly impact your business, especially if you aren’t adequately prepared to handle the increased call and ticket volume. Customer frustration and negative brand perception are significant...
by | Apr 14, 2023 | Highlights company page
The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
by wouter | Feb 21, 2023 | Companies, Highlights company page
Have you ever considered the importance of multilingual customer support agents in today’s globalised world? It’s crucial that your business can communicate with your customers in multiple languages, but finding and keeping multilingual customer service...
