the freedom to work
Customer support. Working from home. The biggest brands for the brightest remote talent. Discover how we keep making work fun for everyone.
How do I apply?
Applying on the Cocoroco platform is free. Simply:
1) Register as a candidate
2) Fill out your profile
3) Take the required assessments
4) Browse and apply for suitable jobs
How do I get paid?
You’ll be paid monthly by our third-party staffing provider based on your contracted hours.
Who is my employer?
We work with a third party staffing provider. This is your employer and handles all HR-related and disciplinary matters on behalf of the company you’re working for. Cocoroco is simply a platform on which to connect with potential employers.
Can you explain the contract?
At the request of the company, you’ll be required to sign a labour agreement via the third party staffing provider. Contracts are based on local regulations and will be signed with a wet or digital signature depending on the country you’re working from. Length of contracts can differ based on the needs of the vacancy and you’ll be able to negotiate your salary with the company.
What does remote work mean?
Working remotely means you work from home, in coworking spaces, in cafés, or anywhere that’s quiet and has a good internet connection. Everything you do will be online and stored in the cloud.
What will I do as a customer support agent?
As a remote customer support agent, you’re the link between a business and its clients. Your job is to talk to customers via phone, email, live chat, or social media to solve their issues. Depending on your position, you may begin the day reviewing an open customer ticket list.
Find out more about working as a customer support agent here.