15 best customer experience books in 2023
In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan
18 min read
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Popular
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
How does skills-based routing help customer service?
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
Popular
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
How does skills-based routing help customer service?
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
How customer service skills can help boost your career
Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
31 May
7 min read
The pocket dictionary of remote customer service
All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
27 May
4 min read
8 epic first contact resolution tips and how to implement them
Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.
24 May
6 min read
8 ways to boost FCR in customer service
First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
19 May
5 min read