Expert strategies for overcoming seasonal peaks in customer service

Expert strategies for overcoming seasonal peaks in customer service

As the seasons change, so do the peaks in customer support. However, with the right preparation and mindset, these busy periods can be an opportunity to showcase your exceptional customer service and build lasting relationships with your customers.
6 min read

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The 2023 guide to call centre outsourcing vendors

The 2023 guide to call centre outsourcing vendors

Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 min read
The top retail customer experience trends for 2023

The top retail customer experience trends for 2023

Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
11 min read
How can chatbots improve customer service?

How can chatbots improve customer service?

Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
9 min read
Call centre management best practices for 2023

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
16 min read
Utilisation vs occupancy in customer service

Utilisation vs occupancy in customer service

Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
8 min read
How CSAT score calculators win customer satisfaction

How CSAT score calculators win customer satisfaction

The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
11 min read
Outsourcing customer service: The pros and cons

Outsourcing customer service: The pros and cons

Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
11 min read
How to succeed at remote performance management

How to succeed at remote performance management

Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
10 min read
8 common challenges of managing a remote team

8 common challenges of managing a remote team

What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
10 min read

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What is white glove customer service?

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
10 min read
What types of questions can you ask a customer?

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
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The best productivity tools for working from home in 2023

The best productivity tools for working from home in 2023

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
18 min read
How to get remote customer service jobs in Europe

How to get remote customer service jobs in Europe

Whether you're entry-level or professional, there are many openings for remote customer service jobs in Europe. Here's why you should consider them.
8 min read