6 ways fluctuating customer service volume is affecting your business operations
Are your customer service team—and your business—prepared for upcoming demands in customer service during peak periods?
01 Jun
6 min read
Highlights
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
18 Jan
4 min read
What are the top customer support trends for 2022?
With the era of the digital native hastening massive changes in customer support, we focus ...
08 Nov
5 min read
How Cocoroco works for candidates
As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s ...
04 Nov
5 min read
On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
15 best customer experience books in 2023
In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan
18 min read
What is white glove customer service?
What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
23 Jan
10 min read
What types of questions can you ask a customer?
For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
16 Jan
10 min read
The best productivity tools for working from home in 2023
A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jan
18 min read
How to get remote customer service jobs in Europe
Whether you're entry-level or professional, there are many openings for remote customer service jobs in Europe. Here's why you should consider them.
09 Jan
8 min read
How to make money with chat jobs from home
Wondering how to get a job as a work-from-home chat agent? We’ve listed our top tips and helpful leads for helping you find the best online chat jobs.
26 Dec
14 min read
What are the tax implications of working remotely from another country?
If you’ve been wondering ‘How can I work remotely from another country?’ or ‘What are the tax implications of working abroad?’ this article is for you.
19 Dec
11 min read
The 2023 guide to call centre outsourcing vendors
Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec
12 min read
Popular
Expert tips for identifying and hiring top customer service talent
The quality of customer service agents can have a direct impact on customer...
6 key strategies to reinforce your CS department during tough economic times
With a looming economic downturn and increasing living costs, businesses have been...
9 proven strategies to effectively tackle CS staffing shortages
While the looming threat of a recession has yet to impact the job market, the global...
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding...
Popular
Expert tips for identifying and hiring top customer service talent
The quality of customer service agents can have a direct impact on customer...
6 key strategies to reinforce your CS department during tough economic times
With a looming economic downturn and increasing living costs, businesses have been...
9 proven strategies to effectively tackle CS staffing shortages
While the looming threat of a recession has yet to impact the job market, the global...
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding...
Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
10 Customer Service Tactics for Fluctuating Demand
Adopting these specific strategies and tactics could accelerate your business’s success as you tackle fluctuating demand in your customer service department. Read on to find out exactly what you need to do.
07 Feb
10 min read
On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
15 best customer experience books in 2023
In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan
18 min read