How’s hiring going?

How’s hiring going?

Huzzah! The job market is finally showing signs of post-pandemic recovery. Surely that means recruiting is about to get a whole lot easier. Right? Wrong. The global worker shortage is about more than the pandemic. Pundits are fretting that it could be permanent,...
Why going remote with your cx is the best choice for growth

War for talent within customer service

How to win the war for talent in the customer service industry As recruiters, you’ve likely heard the phrase ‘war for talent’ more times than you can count. It’s a term coined over 20 years ago to describe the increasingly competitive environment for recruiting and...