7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Hiring the wrong people can be very costly. With 95% of companies admitting to recruiting the wrong people, that adds up to a lot of empty corporate piggy banks.  Sometimes, it all comes down to a few commonplace hiring mistakes. Ones you might not even realize...
How to handle customer support at peak moments

How to handle customer support at peak moments

Whether the holidays are coming or are months away, customer spikes are inevitable. They’re why you see Christmas gifts in stores in September and BBQs in February. It’s never too early to start preparing.  Holidays are the most important time of year for brands. They...
5 best practices for remote onboarding

5 best practices for remote onboarding

Plenty of companies experienced problems onboarding remote workers during the pandemic. Without a physical office in which to welcome new hires, a host of logistical problems arose. One of the biggest was integrating new employees into existing teams. For recruiters...
What are the most important customer support skills?

What are the most important customer support skills?

We can all agree that the old way of hiring customer support agents is outdated, right? Picking service representatives who accept the lowest wages no longer cuts it. Besides being ethically problematic, it’s also off-target from a focused consumer experience...
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Traditional recruitment methods for customer support are passé. The internet makes it easy to connect to anyone, anywhere in the world. So, why let geography limit you from finding and nurturing great talent? The benefits of remote work for companies and employees are...
5 best ways to build a happy remote workforce

5 best ways to build a happy remote workforce

A recent Microsoft survey threw some light on how the Gen Z workforce in particular (ages 18-25) is struggling to manage their remote work. Almost 60% are likely to quit their jobs in 2022. The core reasons cited: isolation, lack of motivation, and inadequate...