Blog - Cocoroco

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.

We've all had to call customer support at some point in life. And however simple or...

If you're a service agent, your customer satisfaction (CSAT) score can make you. It...

Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...

Good customer service is something we rely on and take for granted. Businesses that...

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We've all had to call customer support at some point in life. And however simple or...

If you're a service agent, your customer satisfaction (CSAT) score can make you. It...

Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...

Good customer service is something we rely on and take for granted. Businesses that...

Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?

03 May 5 min read

What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?

29 Apr 7 min read

Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?

19 Apr 4 min read

The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?

12 Apr 5 min read