by wouter | Feb 8, 2024 | Highlights blog homepage, Highlights company page
The recent webinar hosted by Cocoroco.com, Temper, and Deel brought this topic into sharp focus, offering a wealth of insights on how to navigate the challenges and opportunities presented by seasonal staffing. This guide delves deeper into the strategies discussed,...
by Mikayla Karayiannis | Jun 1, 2023 | Highlights company page
Fluctuating customer service demands during seasonal peaks can significantly impact your business, especially if you aren’t adequately prepared to handle the increased call and ticket volume. Customer frustration and negative brand perception are significant...
by Safak | May 9, 2023 | Companies
Whether it’s managing an influx of customer inquiries or resolving complicated issues, customer service teams face numerous obstacles that require quick thinking and effective communication. When facing fluctuating demands in customer service, these challenges...
by Safak | Apr 28, 2023 | Companies
For businesses anticipating a seasonal peak, it may be time to expand your customer service team to ensure your customers continue to receive the best possible experience. However, the hiring process can be lengthy and challenging, taking up valuable time and...
by Safak | Apr 14, 2023 | Highlights company page
The quality of customer service agents can have a direct impact on customer satisfaction, retention, and loyalty, making it crucial to have an effective candidate screening process in place. In this comprehensive guide for hiring managers, we’ll explore the art...
by Safak | Apr 5, 2023 | Companies
With a looming economic downturn and increasing living costs, businesses have been scrambling to find ways to cut costs and improve efficiency. Customer service extends beyond meeting your customers where they are in the buyers’ journey. It now includes...