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COCOROCO
candidates blog
The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr
5 min read
Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
05 Apr
5 min read
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
29 Mar
5 min read
Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
15 Mar
5 min read
Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
08 Feb
6 min read
Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
01 Feb
5 min read
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