The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?

Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?

Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?